Refund & Cancellation Policy

We want you to be satisfied with JobPrepX. This policy explains when and how you can cancel a plan and request a refund.

1. Free trial

New users can evaluate the Service on a free trial. You will not be charged during the trial, and you can stop at any time before it ends.

2. Cancelling a subscription

You can cancel a recurring (Monthly) plan at any time from your account settings or by emailing support@jobprepx.com. Cancellation prevents future renewals. Your access continues until the end of the billing period you have already paid for.

3. Refund eligibility

If you are not satisfied, you may request a refund within 14 days of your initial purchase or most recent renewal, provided the Service has not been used substantially (for example, a large number of automated applications already submitted). Lifetime purchases are also covered by this 14-day window.

4. How to request a refund

Email support@jobprepx.com from the address associated with your purchase and include your order ID. We will review your request and respond within two business days.

5. How refunds are issued

Approved refunds are returned to the original payment method used at checkout. Processing times depend on your payment provider. We do not charge a fee to process a refund.

6. Contact

Questions about cancellations or refunds? Email support@jobprepx.com.